Acne Deal

At Anooram, we aim to ensure a smooth and reliable shopping experience with fast and secure delivery across Pakistan.

1. Shipping Coverage

We deliver all over Pakistan, covering major cities and remote areas through trusted courier partners.

2. Delivery Time

• Standard delivery time is 2–3 business days after order confirmation.
• Delivery times may vary depending on your location, weather conditions, or courier delays.

3. Order Processing

• Orders are processed within 24–48 hours after confirmation.
• You will receive a confirmation message or email once your order has been dispatched.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly shown at checkout.
• Occasionally, we may offer free shipping promotions on selected products or orders.

5. Delivery Attempts

Our courier service will make multiple attempts to deliver your parcel. If the delivery fails due to incorrect address or unavailability, the order may be returned to us.

6. Order Tracking

Once your order is shipped, tracking details (if available) will be shared so you can monitor your delivery status.

7. Delays

While we strive for timely delivery, delays may occur due to:

• High order volume
• Weather conditions
• Courier service disruptions
• Public holidays

We appreciate your understanding in such cases.

8. Damaged or Missing Items

If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery so we can assist you promptly.

At Anooram, your satisfaction is our priority. We are committed to providing high-quality skincare products, but if something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if the following conditions are met:

• The product is unused and unopened
• The product is in its original packaging
• The product is not damaged due to misuse

Products that do not meet these conditions will not be eligible for return.

2. Exchange Policy

We offer exchanges in the following cases:

• You received a wrong item
• The product arrived damaged or defective
• The product is eligible for exchange based on availability

Exchanges are subject to stock availability.

3. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged:

• Opened or used skincare products
• Items without original packaging
• Products damaged due to customer handling

4. Return Process

To initiate a return or exchange:

1. Contact our support team within 7 days of delivery
2. Provide your order details and reason for return
3. Our team will guide you through the return process

Once the product is received and inspected, we will proceed accordingly.

5. Refunds

• Approved refunds will be processed after inspection
• Refunds may take a few business days depending on your payment method
• Shipping charges are non-refundable unless the item was incorrect or defective

6. Shipping Costs

• Customers are responsible for return shipping costs unless the product is faulty or incorrect
• In case of exchange, shipping charges may apply depending on the situation

1. Where do you deliver?

We deliver all over Pakistan through trusted courier services.

2. How long does delivery take?

Standard delivery time is 2–3 business days after order confirmation. Delivery times may vary depending on your location.

3. How can I place an order?

You can place an order directly through our website by selecting your products, adding them to cart, and completing checkout.

4. Can I return or exchange a product?

Yes, you can request a return or exchange within 7 days of delivery, provided the product is unused, unopened, and in original packaging.

5. Are your products suitable for all skin types?

Yes, our skincare products are designed to be suitable for most skin types. However, we recommend doing a patch test before full use.

6. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery so we can assist you.

7. How can I track my order?

Once your order is shipped, tracking details (if available) will be shared with you via SMS or email.

8. Do you offer cash on delivery (COD)?

Yes, Cash on Delivery is available in selected areas across Pakistan.

9. Are your skincare products safe to use?

Yes, our products are carefully formulated with quality ingredients. However, if you have sensitive skin, consult a dermatologist or perform a patch test before use.

1. Where do you deliver?

We deliver all over Pakistan through trusted courier services.

2. How long does delivery take?

Standard delivery time is 2–3 business days after order confirmation. Delivery times may vary depending on your location.

3. How can I place an order?

You can place an order directly through our website by selecting your products, adding them to cart, and completing checkout.

4. Can I return or exchange a product?

Yes, you can request a return or exchange within 7 days of delivery, provided the product is unused, unopened, and in original packaging.

5. Are your products suitable for all skin types?

Yes, our skincare products are designed to be suitable for most skin types. However, we recommend doing a patch test before full use.

6. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us within 24–48 hours of delivery so we can assist you.

7. How can I track my order?

Once your order is shipped, tracking details (if available) will be shared with you via SMS or email.

8. Do you offer cash on delivery (COD)?

Yes, Cash on Delivery is available in selected areas across Pakistan.

9. Are your skincare products safe to use?

Yes, our products are carefully formulated with quality ingredients. However, if you have sensitive skin, consult a dermatologist or perform a patch test before use.